Reference

Understand Your Rights Before You Start

These legal terms set out the conditions under which tbc368 operates and how your account, data, and access are managed. Availability depends on local law and is only extended to eligible regions — read this before opening an account.

Account EligibilityJurisdiction ConditionsData HandlingJazzCash & Easypaisa Policy ContextContact Rights
tbc368 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us for Any Legal or Policy Question

If you have a question about how our terms apply to your account, how your data is used, or how to submit a formal request, our support team handles policy enquiries directly. You can reach us through the channels below.

Team online

Live Chat

Open the chat widget from any page on tbc368. For legal or policy questions, select the account or policy topic so your query reaches the right team quickly.

Email Support

Send formal data or legal requests to the support email listed in your account dashboard. Written requests are acknowledged and handled under our standard response process.

Account Help Centre

Log into your account and visit the Help section for policy documents, recent notices of term changes, and step-by-step guidance on making a formal access or deletion request.

HOW WE HANDLE IT

Data, Security and Account Policy in Practice

We handle account data and security through documented internal practices. Here is what that means for your account day to day — from how cookies work to how long we keep your information.

Data Retention

We keep account data only as long as necessary for operational and legal compliance. When you close your account, data is retained only for the period required by applicable regulation, then deleted.

Cookies and Tracking

Cookies on tbc368 track session activity and payment flow only — including JazzCash and Easypaisa deposit steps. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification at login and at key account changes. We never store full payment credentials; Raast and wallet transactions are handled through their own secure rails.

Requesting Changes

To correct, access, or request deletion of your personal data, submit a written request via the support email in your dashboard. We confirm receipt and complete the request within the period our policy sets out.

Common Questions About Our Legal Terms

These questions cover what Pakistan account holders ask most often about eligibility, data rights, and how our legal terms interact with day-to-day account use.

Access depends on local law and is available only where permitted in your region. You are responsible for confirming that your use of the platform is lawful where you are located.

All deposit methods — including JazzCash, Easypaisa, and Raast — fall under the same account terms. No payment method carries separate legal standing or changes your eligibility conditions.

Log in, go to your Help section, and submit a written data access request. We confirm receipt and process it according to the retention and access policy stated in your account terms.

We retain your data for the period required under applicable regulation after account closure, then delete it. You can ask support to confirm the specific retention period that applies to your account.

We notify you through the contact details on your account when a material change is made. Continued use after the notified effective date counts as acceptance of the updated terms.

Send a written complaint to the support email shown in your account dashboard. Formal complaints are handled separately from general queries and receive a written response under our policy process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.